Avaya Customer Happiness Index and Behavior Pattern Analytics Is Named a 2018 Gold Edison Award Winner
The Avaya Happiness Index on Blockchain, which securely collects and automatically analyzes customer interaction data from multiple sources across all channels in real time, was voted a Gold Winner for innovation at the April 11th event at The Capitale in New York City.
The awards are named after Thomas Alva Edison (1847-1931) whose inventions, new product development methods and innovative achievements literally changed the world, garnered him 1,093 U.S. patents, and made him a household name around the world.
By combining Blockchain architecture with automated data analysis, the Avaya Happiness Index on Blockchain solution, developed in partnership with Avanza Innovations and Sundown.ai, delivers secure access to industry-wide, real-time competitive customer insights.
Ahmed Helmy, Director, Advanced Solution Architect International Market (EMEA-APAC), Avaya
"Our judges recognized Avaya as a true innovator out of the many products in its category."
Frank Bonafilia, executive director of the Edison Awards