Who gets fired when passwords are broken?
Large and respected companies are under attack from externals and internals causing data breaches.
Password management is on the protection front line, learn why the service desk is the weak link.
While security risk is on the rise, according to Service Desk Institute, 35% of corporations report they do not know how users are authenticated in the password reset process.
High risk in the service desk
How are the corporate users’ passwords protected if anyone can get their passwords in the service desk?
If all you need to impersonate a user is knowing his employee-id?
When it happens, you have a data breach. It’s much easier than hiring a hacker!
Gartner on Facilitated Password Reset
“That said, there are often security holes in the facilitated reset process.”
“Enterprises should extend strong authentication methods to the facilitated reset. The identities of users calling into a service desk should be vetted using not only Q&A, but voice biometrics, OOB, or other strong authentication methods.”
Gartner: G00297006, Lori Robinson
FastPass Facilitated Password Reset module (FPR) reduces the risk for data breaches and the costs associated with IT crime. The password reset process in the service desk is the easiest place for an “attacker” to gain access to user credentials and authentication. FPR helps you remove the risk and costs!
FastPassCorp develops solutions for Enterprise Password Management. Our primary focus is solutions for self-service password reset and for facilitated password reset, with minor additions to password policies as well. We include all the new technologies and standards within authentication to improve our offerings.